Fair terms for scoped analysis

Refund and cancellation policy

This policy applies to commissioned analytics reviews and advisory sessions. Refund requests should be emailed to hello@packageenginebase.digital with the engagement name and reason.

Before work starts

Cancel at least five working days before the agreed start for a full refund of fees paid. A confirmed session may be rescheduled once without charge when requested at least two working days beforehand.

After work starts

If you cancel after analysis begins, completed time and committed specialist costs are non-refundable. Any remaining prepaid balance will be refunded. A deposit is refundable only to the extent it exceeds work already performed and agreed non-recoverable preparation.

Missed sessions and delays

No-shows and cancellations within two working days of a scheduled workshop are non-refundable, though we may offer a new date at our discretion. If missing client data pauses work, we will agree a revised schedule; prolonged delay may be treated as cancellation.

When our work is at fault

Tell us within 14 days of delivery if an agreed output is materially incomplete. We will first correct or complete it within a reasonable time. If we cannot do so, a full or proportionate refund will be offered. Disagreement with evidence-based findings alone is not grounds for refund.

Processing

Approved refunds are returned to the original payment method within 10 working days. Bank processing may add time. If we cancel and cannot reschedule reasonably, all fees for undelivered work are refunded.